Privacy Policy
Effective Date: 28th September 2024
Business Name: Core Motion Studios
ABN: 11 896 890 686
Contact Email: info@coremotionstudios.com.au
Phone: 0481 144 665
Address: 26/27 South Pine Road, Brendale QLD 4503
1. Our Commitment to Your Privacy
Core Motion Studios ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and store your personal information, including sensitive health information.
2. What Information We Collect
We may collect the following types of personal information:
Personal Information
Full name
Phone number
Email address
Date of birth
Emergency contact details
Payment details (processed via third-party providers)
Sensitive Information (Health Information)
Injury history
Medical conditions
Surgical history
Physical limitations
Doctor or specialist recommendations
Other information relevant to safe participation in Pilates classes
Health information is classified as sensitive information under Australian privacy law.
3. How We Collect Your Information
We collect personal information when you:
Complete a client intake or health form
Make a booking (online or in person)
Subscribe to our email list
Purchase classes, memberships or products
Contact us via our website, email, phone or social media
Participate in promotions or events
We may also collect website usage data through cookies and analytics tools.
4. Why We Collect Your Information
We collect and use your information to:
Provide safe and appropriate Pilates instruction
Assess suitability for classes
Manage bookings and memberships
Process payments
Communicate class updates or studio information
Send marketing communications (you may opt out at any time)
Comply with legal obligations
We only collect sensitive health information where it is reasonably necessary to provide our services safely.
5. Disclosure of Personal Information
We may disclose your information to:
Booking and scheduling software providers
Payment processors
Email marketing platforms
IT service providers
Professional advisers (e.g. accountants, insurers)
Regulatory authorities if required by law
We do not sell or rent your personal information to third parties.
Some third-party providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Measures may include:
Secure booking platforms
Password-protected systems
Restricted staff access
Secure payment processing systems
However, no method of electronic transmission or storage is completely secure.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or out of date.
To make a request, please contact us using the details below.
8. Marketing Communications
If you subscribe to our mailing list, we may send you studio updates, promotions and wellness content.
You can unsubscribe at any time by:
Clicking the unsubscribe link in emails, or
Contacting us directly
9. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
You can modify your browser settings to decline cookies if you prefer.
10. Complaints
If you believe we have breached your privacy rights, please contact us in writing using the details below.
We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Core Motion Studios
Email: info@coremotionstudios.com.au
Phone: 0481 144 665
Address: 26/27 South Pine Road, Brendale QLD 4503